Refund policy

Returns and Right of Withdrawal for European Union Customers

This section applies to consumers residing in a European Union member state. It is in addition to any other rights you may have under applicable consumer law.

Your 14-Day Right of Withdrawal

You have the right to withdraw from your purchase without giving a reason within 14 days.

The withdrawal period expires 14 days after the day on which you, or a person nominated by you other than the delivery carrier, receives the goods.

Where an order is delivered in separate shipments, the withdrawal period expires 14 days after the day on which you receive the final item or shipment.

You may exercise your right of withdrawal before your order has been delivered.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.

You can submit your withdrawal electronically using the following link:

 

[Withdraw from your order]

https://www.goodgutnutrition.co/pages/eu-withdrawal-form

 

You may also notify us by sending a clear statement containing your name, email address, order number and the products you wish to return to:

Email: info@goodgutnutrition.co
Postal address:

GoodGut Nutrition

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England, UK

After you submit an electronic withdrawal request, we will send you an acknowledgement confirming that your request has been received, together with the date and details of your request.

Returning Your Products

After notifying us that you wish to withdraw, you must return the products without undue delay and no later than 14 days after the date on which you informed us of your decision.

Please return the products to:

GoodGut Nutrition
[INSERT FULL RETURNS ADDRESS]

Unless the product is faulty, damaged or incorrect, you are responsible for the direct cost of returning the products to us. We recommend using a tracked postal service and retaining proof of postage.

You are responsible only for any reduction in the value of the products resulting from handling them beyond what is necessary to establish their nature, characteristics and condition.

Sealed Supplements and Hygiene Protection

Our food supplements are supplied with tamper-evident seals for health-protection and hygiene purposes.

Your right of withdrawal does not apply to a sealed supplement where:

• its tamper-evident or protective seal has been broken, removed or damaged after delivery; and

• the product is no longer suitable for return for health-protection or hygiene reasons.

Please therefore inspect your order before opening or breaking the product seal.

This restriction does not affect your rights where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise not as described.

Refunds

Where you validly exercise your right of withdrawal, we will refund:

• the price paid for the returned products; and

• the original delivery charge, up to the cost of the least expensive standard delivery method offered for your order.

We are not required to refund any additional delivery cost resulting from your choice of an enhanced, express or more expensive delivery service.

Refunds will be made without undue delay and no later than 14 days after the date on which we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned products or you provide evidence that you have sent them back, whichever occurs first.

Your refund will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise. You will not be charged a fee for receiving the refund.

Faulty, Damaged or Incorrect Products

The 14-day right of withdrawal is separate from your legal rights concerning faulty, damaged, unsafe, incorrectly supplied or misdescribed products.

If there is a problem with your order, please contact us at [INSERT CUSTOMER-SERVICE EMAIL] before returning it. Where the product is faulty, damaged or incorrect, we will provide appropriate instructions and cover reasonable return costs where legally required.

Nothing in this policy limits or excludes any mandatory rights available to you under applicable European Union or national consumer law.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@goodgutnutrition.co. Please note that returns will need to be sent to the following address: 

GoodGut Nutrition, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@goodgutnutrition.co

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 25 business days have passed since we’ve approved your return, please contact us at info@goodgutnutrition.co